Updated 8/2/25
Shipping & Processing Time
We will try our best to pack your orders ASAP, usually within 2-5 business days. Please understand the following:
- Delays may happen during restock times as we get flooded with a massive amount of orders at once
- All packages will be shipped with USPS ground unless UPS is significantly cheaper, which takes about 2-5 business days to arrive
- We drop off packages through the USPS loading docks which don’t have scanning, so you may not immediately see tracking updates until the package is scanned down the line
Thank you for your patience and understanding. If there are potential delays to shipping, we will email you.
If shipping is delayed more than 2 weeks (14 days) from the initial purchase on non-preorder items, you have the right to request a full cancellation at no fees. However, if a package was sent out during the 2 week period, but arrives after the 2 week period, this option will not be made available as we can not control USPS shipping and delays, except as highlighted in the Refund, Returns, and Cancellations Policy section.
Due to the nature of tariffs and import/ export controls right now, some products, especially those coming from China, might be seeing delays. In the case of this happening, we will update you through email. Unfortunately these are forces outside of our control and we hope for your understanding.
Email Disclosure
We may send you emails to ask for reviews if you consented to them during the checkout process.
Refund, Returns, and Cancellations Policy
Due to the nature of TCG items, no returns will be accepted for any booster boxes, booster packs, and collection items or bundles containing sealed packs. Collectible items and bundles that do not contain sealed packs are eligible for returns if and only if:
- The item is unopened and in the same condition you received it in
- The request is submitted within 7 days from the delivery date
- The item is shipped back and the tracking number is provided to the support email chain within 7 days of the approval
- You agree to pay for the return shipping
- You agree to pay a 10% restocking fee on the order total
Requirement: The following must be provided for ANY return or refund requests to be considered:
- A single, unedited video documenting the original unopened package, the opening of said package, and an on camera inspection of each of the item in the package for flaws or missing contents. This is both to protect you, in case items are missing, and us. We highly recommend this to be done with all your online purchases, not just with us here.
To complete your return, contact us below with the above attached. Any request without the above will be automatically rejected.
Detection of any botting software, or duplicate orders placed with the intent to circumvent order limits, will be subjected to cancellations and restocking fees as listed in the Cancellations section below.
Refunds
Once your return request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed contingent on us receiving the package, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us below.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us below. The same requirements listed in the overview also applies to exchanges. Due to inventory stock, we can not guarantee an exchange. If no item is available on hand for an exchange, you will have the option to request for a refund instead. All items must be returned for the exchange request to be accepted.
Cancellations
Cancellations initiated by user before the item has been shipped out can be granted with the following fees:
- A 5% restocking fee on the total if the item has not been packed
- A 10% restocking fee on the total if the item has already been packed and prepared for shipping
- For preorder items (any product not released at the time of purchase), due to market fluctuations and the risks involved, you may be charged up to 20% cancellation fee, subject to our discretion
Cancellations initiated by us may occur if
- The use of bots (software which automatically checkout and buy products, often using multiple IPs to circumvent buying limits) is detected
- A user creates multiple accounts to circumvent buying limits
- A user placing an unreasonable amount of duplicate orders to circumvent buying limits, with the unreasonable amount be determined at our sole discretion
Should a cancellation initiated by us occur, the order will be cancelled and refunded, and you will be responsible for a 20% restocking and processing fee on the total amount post tax. Should a chargeback proceed to happen in this instance, this policy will be served as evidence against the chargeback. In this case, you agree to forfeit any refund you were subject to, and your account, address, and IP will be permanently banned from our shop.
If your order was cancelled through this policy, and if you absolutely feel like it was an unwarranted false positive, you can make your case through the contact form below.